Customer Service
Help with orders, shipping, returns, and product questions.
We want it to be easy to find the help you need. This page brings together the most important customer service information for Healing Touch Shop and Deep Healing Light® products.
For the fastest assistance, email or call us directly, or use our Message Us form. If your question is about an order, please include the order details listed below.
Reach Customer Service
Email: connect@healingtouchshop.com
Phone: +1 570-599-6566
Please include enough information for us to identify the product or order and understand how we can help.
For questions about a direct order, please include:
- Your name and the email address used during checkout
- Your Healing Touch Shop order number
- Your PayPal transaction ID, when available
- The item purchased and a short explanation of the issue
- Photos when an item arrived damaged or incorrect
Business Information
Online Store: Healing Touch Shop
Brand: Deep Healing Light®
Owner: David Nelmes
Address: 8 Clubhouse Cir, Hazleton, PA 18202
Email: connect@healingtouchshop.com
Phone: +1 570-599-6566
Website: HealingTouchShop.com
Healing Touch Shop is an online store operated by David Nelmes and is the official product and learning center for the Deep Healing Light® brand.
Shipping for Orders Purchased Directly from Us
Direct orders placed through Healing Touch Shop are available only for delivery within the United States. Standard shipping is free, and expedited shipping is not offered.
Orders normally require 2 business days for processing. Standard transit time is generally 5–7 business days after shipment. Carrier delays, weather, holidays, and the destination may affect the final delivery date.
When tracking is available, it may be provided through PayPal, email, or the shipping carrier. Orders are shipped to the address submitted during checkout.
Returns, Replacements, and Refunds
Direct physical purchases include a 30-Day Limited Return and Replacement Policy based on the delivery date. A product may qualify when it arrives damaged or when you receive the wrong product, size, or requested variation.
Returns for buyer's remorse, a change of mind, or ordering an unwanted item are not accepted unless a product page specifically states otherwise.
Please message us before returning anything. We may request photos and provide specific return instructions. A replacement will usually be attempted before a refund is issued. Approved refunds are generally returned to the original PayPal payment method and processed within 3 to 5 business days.
Products damaged through improper use, neglect, misuse, or normal wear do not qualify. The customer may be responsible for return shipping unless we determine that the problem was caused by our error. We do not charge a restocking fee.
Purchases from Amazon or Another Retailer
Purchases completed through Amazon, Walmart, Etsy, eBay, FAIRE, or another outside retailer are governed by that retailer's payment, shipping, return, refund, and customer service policies.
Order changes, returns, and refunds for those purchases must be requested through the retailer where payment was made. You are still welcome to message us with a product concern or question about a Deep Healing Light® item.
Digital Products and Downloads
Unless otherwise stated on the product page, digital products are generally not returnable after access has been provided or the file has been downloaded.
If you purchased a digital item directly from us and have trouble accessing it, message customer service with your order information so we can review the issue.
Policies and Additional Information
These pages provide the complete details about purchasing from Healing Touch Shop, how personal information is handled, and the people and purpose behind the store.